Support
Convenient Solutions
Rest assured with our guaranteed two-week turnaround, keeping your operations efficient.
FAQs
General Questions
What's included in the kit?
ASIO X, the controller with integrated screen, 3 batteries, a charger with adapted connectors, two spare sets of propellers, a toolkit with spare zip-ties, a T6 screwdriver, a high-visibility jacket and a QR code giving access to all documentation and the Flybotix portal.
Can ASIO X stabilize itself in GPS denied environments?
Yes, with its integrated IMU, radar, VIO cameras and optical sensors mounted all around, it can determine its position and movement in a confined space environment – it uses that data instead of GPS for its own stabilization.
Can ASIO X really fly up to 20 minutes?
Yes, but it is applicable under ideal conditions. With full lights enabled, flight time will be reduced by 2 minutes. Other conditions, like wind, can further reduce the flight time – but in general conditions, 20 minutes can be realistically achieved.
Does ASIO X have LiDAR?
Yes. ASIO X is equipped with a forward-facing, orientable, LiDAR with an opening of 106° horizontally and 86° vertically. The gimbal on which the LiDAR is mounted can be tilted 90° up and down, giving full coverage in the vertical plane. If the entire space needs to be covered, the pilot will have to fly through the environment.
What’s been improved in the ASIO X Solution?
On the hardware side, the ASIO X has been equipped with an orientable LiDAR, VIO cameras and radar have been added for enhanced stabilization even in very low visibility environments, the lighting has been increased from 8K lumen to 40K lumen, a gas sensor has been mounted on the ASIO X and the cage has been made 3 times as robust from the previous cage.
On the software side, mapping accuracy has been increased and AI and cloud features have been included, making it an extremely powerful tool for post-processing.
What are the ASIO X's dimensions?
L425mm, H305mm, W406mm
(L16.7 in , H12 in, W16in)
Cameras / Payloads
Is the camera only available with fish-eye functionality?
Yes, this is because the fish-eye effect helps with piloting the ASIO X. But in Flybotix’ post processing software ASIO Explore images can be undistorted.
Is the Infrared camera providing actual temperature information?
Yes. While the remote displays a colored infrared image only, the corresponding temperature data is saved on the SD card and temperature values can be shown in Flybotix’ post processing software ASIO Explore/Connect.
Is the gas sensor available on every ASIO X?
Yes. All ASIO X are equipped with a gas sensor in the rear module.
Can we add any payloads to the ASIO X?
It is possible to add additional payloads of up to 100 grams, but prior discussion and approval must be given by Flybotix as modifications may need to be made (such as tuning the controls). Any changes made without written approval from Flybotix will void the warranty
Controller
What video resolution is shown on the controller?
The video shown on the herelink controller is 720p, while the video saved on the SD card is Full HD.
Is there a bigger screen available than the remote control?
The controller’s screen can be shared either to a Windows based computer or a HDMI screen. Sharing on a laptop requires a simple screen share app provided by Flybotix and a USB cable. Sharing to a HDMI screen requires a suitable adapter that can also be provided by Flybotix. Video sharing is also available in a wireless version using an rtsp-compatible video player.
Can the video display aspect be changed to 16:9?
No, we currently support only the 4:3 aspect as it provides more information especially in the vertical plane. The 16:9 is in fact a crop of the 4:3 screen.
How long can the herelink be used before it needs to be charged?
The herelink can be used for about 2 hours, approximately 6 flights before worrying about the charge level. A power bank can be used to maintain the charge. Activating the herelink WiFi or WiFi hotspot reduces the battery lifetime to approximately 1 hour.
What frequency does the controller operate on?
The herelink controller operates on the 2.4 Ghz band (2402-2480 Mhz).
What is the range between remote control and ASIO X?
This depends on the environment:
- Inside metal containers any shape and length works as a wave guide and distances of around 1.2 km have been successfully tested.
- Underground in rock or concrete tunnels radio signals are absorbed easily. Here the distance can be cut down to some 100s of meters, typically 200-250 meters.
It is paramount to keep “line of sight” between the antenna and the ASIO X – if necessary with the optional range extender.
Data and Post Processing Software
How is the data downloaded from the ASIO X?
The aircraft carries an SD card on which all flight data is recorded. Post-flight, the SD card is taken out of the ASIO X and inserted in a computer. Another SD card (FAT32 format) can be used on the ASIO X while downloading to the computer to not impede time in the air.
What are the minimum requirements for a PC running the software ASIO Explore?
Intel I7 CPU, 16GB Ram.
Can I do photogrammetry using the ASIO X ?
A photogrammetry mode can be activated on the controller. The frequency of image capture can be adjusted to generate sufficient overlap. Alternatively, images can be extracted from the 4k video file, typically one every 1-2 seconds, for photogrammetry.
What is the precision of the point cloud data?
The precision of 3D object measurement is 1%. For point to point measurement, the precision varies between 2 and 14% as the drone positioning, which is currently used to position Lidar scans in the map, has a precision between 1% to 7% depending on the environment.
Can the ASIO Explore software run when the PC is not connected to internet?
YES, you only need to connect to internet once per month using ASIO-Explore. If you plan an inspection underground where your PC has no connectivity, it is safe to connect the day before and simply launch ASIO-Explore.
Can ASIO-Explore software run when PC is never connected to internet?
For people with severe internet security restrictions (like China), Flybotix can provide an “offline license” valid for 1 year only.
Flight Environment
Does the ASIO X have an IP rating?
No, it is sufficiently protected against slight water droplets or dust but cannot operate under water streams or similar (this is mainly due to sensor function and the mechanical impact of a water stream). However, one of the benefits of our system when flying above water, due to the ASIO X’s light weight, is that water will not splash up (which occurs with heavier confined space drones).
Can the ASIO X fly in dust?
Yes, ASIO X is especially suited for flying in dust: It is equipped with a radar sensor providing stabilization even in the heaviest of dust conditions, when often optical sensors can no longer be used effectively. As long as the pilot can see where he is flying on the controller’s screen, the ASIO X can be used in dust.
Can the ASIO X be flown outdoors?
Yes, but is not designed for outdoor use. It is not equipped with GPS and cannot withstand much wind. The sensors do not perform optimally for outdoor flight. Please contact Flybotix or your distributor before flying outdoors for best practices.
What is the maximum wind speed the ASIO X can be operated in?
3 m/s. However, at this wind speed, the ASIO X will already be close to its maximum control angle, meaning it will practically not be able to move against the wind. We recommend limiting flying in windy environments.
What is the smallest environment in which the ASIO X can fly?
The smallest tubes in which ASIO can be flown are 800mm (32 in) in diameter. However, this is on the condition that the tube is sufficiently long enough to allow the air to be pushed by the ASIO X to be able to move away. We recommend to maintain a constant forward motion when flying in narrow tubes as it prevents the formation of strong turbulences. The ASIO X can stay stationary without significant disturbances in environments larger than 1.5 meters.
Is the ASIO ATEX certified or intrinsically safe for operation in environments with flammable gases?
No. This is most likely not possible to achieve. But even when spaces must be vented and a hot work permit is needed for the ASIO X, there are still many advantages over confined space entry (no need for breathable atmosphere, no scaffolding/staging, no additional lights, time savings).
Assistances
Does the ASIO X automatically return to home if the signal is lost?
No, the rewind functionality only allows the ASIO X to backtrack the last 5 meters of flight. In general, this should be enough to recover signal.
Does the collision avoidance (repulsion) functionality guarantee no collisions?
Not yet. The sensors currently used for detection of obstacles are very directional and therefore some thin obstacles may not be detected. Repulsion offers only an assistance. However, lidar-based collision prevention will be available in the future.
Can the different assistances be used simultaneously or are they limited to only one assistance at a time?
As long as it makes sense to use the assistances in the environment, all of them can be used simultaneously. For example, Velocity Lock can be used with Tube Lock and repulsion.
Battery
What is the life expectancy for a battery?
The battery can be charged between 60 to 100 cycles before a reduction in charge becomes noticeable. Even then, the battery can be used for shorter flights just as well.
How precise is the indication of battery percentage in the display?
The battery management system takes age of batteries into account and can adapt and always indicate the correct remaining percentage. When flying, pilots are advised to watch flight time and the remaining battery in combination to identify the best time to return.
How long does a battery take to charge?
A fully depleted battery takes about 1h10 to charge. When landing with over 20% remaining, charging time is closer to 45 minutes.
Can the battery put itself in storage mode? And what is the shelf life?
No, the battery needs to be set to storage mode by the charger. The shelf life of a battery in storage mode is multiple months.
Miscellaneous
Can I travel with the ASIO X on airplanes?
Yes. The ASIO X case needs to be checked in. The batteries must be taken onboard the plane in the carry-on bags. Pay attention to airline regulations as some companies limit the number of batteries one can carry on alone.
What kind of maintenance can a user carry out?
End users are allowed to replace the cage and propellers. Under the instruction and supervision of a Flybotix-certified trainer, further maintenance can be carried out upon request.
What does the warranty cover?
All manufacturer defects are covered for 12 months of normal usage. Any damage due to normal use or operation of the ASIO X outside of specified limitations is not covered.
Does Flybotix provide training for all clients?
Training is mandatory for all new clients and for those who will be operating the ASIO X. This training must be provided by the local distributor who sold the ASIO X to the client.
What’s the cost of maintenance?
To find out the full costs, please contact us or your local distributor.
Downloads
Talk to
Our Team
Elevate Your Inspection Process
Connect with our team for a firsthand look at the drone’s stability, assist functions, and maneuverability, ensuring all your questions are answered to experience our advanced technology.